Job Description

Benefits:

Opportunity for advancement

Paid time off

Competitive salary

Flexible schedule

Training & development

About Us: Global Language System, a division of Global Impact Group LLC, is an ISO 9001 and ISO 17100 certified provider of interpretation, translation, transcription, localization, and multilingual staffing services. We support federal, state, and local government agencies, healthcare organizations, courts, and commercial clients nationwide.

We are seeking a highly motivated, organized, and bilingual Project Manager to join our Raleigh team. The ideal candidate thrives in a fast-paced environment, manages multiple priorities effectively, and is committed to excellent customer service.

Position Summary

The Project Manager will oversee multiple language service projects from initiation through completion. This position is responsible for coordinating linguists, communicating with clients, monitoring deadlines and budgets, maintaining quality standards, and ensuring timely project delivery.

Key Responsibilities

Manage multiple translation, interpretation, transcription, and localization projects.

Coordinate onsite interpretation, Video Remote Interpretation, and Over-the-Phone Interpretation assignments.

Schedule and assign qualified interpreters, translators, and transcriptionists.

Communicate with clients regarding project requirements, deadlines, changes, and status updates.

Prepare project quotes, estimates, work orders, and related documentation.

Recruit and maintain professional relationships with qualified linguists.

Monitor project schedules, budgets, profitability, and deliverables.

Resolve scheduling conflicts, client concerns, and operational challenges.

Conduct quality assurance reviews before project delivery.

Maintain accurate project records in company systems.

Support contract implementation, proposal development, and process improvement.

Ensure compliance with ISO 9001 and ISO 17100 quality standards.

Collaborate with Quality Assurance, Talent Acquisition, Finance, and Operations teams.

Required Qualifications

Minimum three years of project management or coordination experience.

At least two years of language services industry experience strongly preferred.

Experience with translation, interpretation, transcription, or localization projects.

Bilingual proficiency in English and at least one additional language is required.

Strong organizational, communication, customer service, and problem-solving skills.

Ability to manage competing priorities and meet tight deadlines.

Strong attention to detail and consistent follow-through.

Ability to work independently and collaboratively.

Proficiency with Microsoft Office, Google Workspace, CRM systems, and project management software.

Bachelor’s degree preferred.

Preferred Qualifications

Experience with Boostlingo, Smartcat, Trados Studio, QuickBooks, government contracting, healthcare or court interpreting, and ISO quality management systems is preferred.

Ideal Candidate

The successful candidate will be highly motivated, reliable, professional, customer-focused, and comfortable working under pressure. They will be proactive, detail-oriented, and capable of building strong relationships with clients and linguists.

Compensation and Benefits

Competitive salary based on qualifications and experience.

Benefits may include:

Paid Time Off

Paid holidays

Professional development

Career advancement opportunities

How to Apply

Please submit a resume, cover letter, and three professional references. Qualified applicants will be contacted for an interview.

Global Impact Group LLC and Global Language System are Equal Opportunity Employers committed to maintaining a diverse and inclusive workplace.

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