Job Description

Responsibilities:

• Establishes and enforces standards and procedures for Housekeeping and Laundry Personnel.
• Plans work schedules to ensure adequate service.
• Inspects and evaluates the physical condition of the hotel and submits to management recommendations for painting, repairs and furnishings.
• Periodically inventories supplies and equipment.
• Investigates alternative cleaning methods and equipment.
• Demonstrates a winning personality with refinement and character. Displaying an outgoing personality using confidence and style.
• Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer's expectations.
• Allocates funds, authorizes expenditures, and assists in planning budgets for departments.
• Requisitions supplies and equipment. Inspects guests' rooms, public access areas for cleanliness and appearance.
• Accurately uses proper telephone techniques and etiquette.
• Provides guest with information including hotel, casino and restaurant, including hours of operations, special events and promotions.
• Answers patrons' complaints and resolves problems.

Competencies:

• Ability to relate effectively in one-on-one situations with guests and other members of the Company.
• Be completely knowledgeable about all Bally's programs, promotions, activities and functions.
• Must carry out safety and emergency procedures including, but not limited to fire, crowd, control, inclement weather, and Homeland Security threats.
• Works with casino staff and reservations to assure maximum hotel occupancies by casino customers.
• Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.
• Assist in training in Hotel Housekeeping and Laundry.
• Must interact with guests and other employees in a courteous, empathetic, and discreet manner.
• Supports and maintains Bally's courtesy guidelines for guests and employees
• Promotes outstanding guest relations.
• Performs other duties as assigned.
• Ability to relate effectively in one-on-one situations with guests and other members of the Company functions.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Reasonable accommodation maybe enabling individuals with disabilities to perform the essential functions.

• Executive Housekeeper is required to work with cleaning chemicals.

• Work area is exposed to chemical fumes and smoke.

• The work environment is temperature controlled.

• The noise level in the work environment is usually moderate.

• Must be able to work in a smoking environment.

Target Salary Range:

• 66,825.00/Annually

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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