Job Description

Executive Housekeeper

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

The Executive Housekeeper will supervise and coordinate the activities of room attendants, house attendants, public area cleaners, and floor supervisors. They are responsible for managing and directing the day-to-day operations of all housekeeping and laundry functions. The Executive Housekeeper participates in, and enforces, quality assurance for the Housekeeping Department.

Duties & Responsibilities:

• Have an eye for detail and the ability to effectively deal with guests, other departments, and housekeeping staff
• Obtain a list of vacant rooms to be cleaned immediately and a list of prospective checkouts or discharges to prepare work assignments for staff
• Assign team members their duties and inspect their work for quality assurance
• Prepare and distribute the room assignment sheet and floor keys
• Maintain clear and efficient communication and coordination with the front office and other departments of the hotel
• Schedule the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleanings as needed
• Schedule cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, and elevators
• Schedule periodic major cleaning projects including carpet shampooing, walls and baseboards, and elevator doors and tracks
• Schedule cleaning of all meeting rooms after a completed function
• Complete the inventory for cleaning supplies and linen
• Investigate concerns regarding housekeeping service and equipment and take corrective action.
• Lead the housekeeping team in training, coaching, counseling, and enforce the hotels standard operating procedures
• Ensure guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff
• Advise desk clerk of rooms ready for occupancy
• Reward employees who use their empowerment to meet or exceed guest expectations
• Print all housekeeping related reports and traces from the Property Management System
• Assist in controlling expenses by the housekeeping department
• Confirm all housekeeping staff members have arrived or find substitutes for absent employees

Requirements

Qualifications:

• High School diploma, GED, or equivalent preferred
• 2+ years' experience in housekeeping OR 2-year degree in Hospitality Management from an accredited university
• Supervisory experience in hospitality and hotels
• Detail oriented
• Ability and experience leading and training a team

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor's Guiding Principles:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

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