Job Description

About Power Business Technology

Power Business Technology (PBT) is a locally owned provider of office technology serving businesses throughout Northern and Central California and the Bay Area. We provide our customers with leading office technology backed by responsive, knowledgeable service and support.

At PBT, customer care is our number-one priority. We believe great technology is only as valuable as the people and service behind it.

About the Role

Power Business Technology is seeking an experienced Copier Service Technician to support customers throughout the Napa, Sonoma, and Marin County regions .

This is a field-service position for someone who enjoys troubleshooting, working independently, interacting directly with customers, and taking ownership of the customer experience.

As a PBT Service Technician, you will diagnose, repair, maintain, and support copiers, printers, scanners, and other office technology at customer locations. You'll also assist customers with equipment operation, connectivity, and basic workflow needs.

A company vehicle is provided for travel throughout the assigned service territory.

What You'll Do

• Diagnose, troubleshoot, repair, and maintain copiers, MFPs, printers, scanners, and related office equipment.
• Perform preventative maintenance to help maximize equipment reliability and uptime.
• Troubleshoot hardware, print, scan, connectivity, and basic network-related issues.
• Identify equipment problems and determine effective repair solutions.
• Complete service calls and accurately document diagnostics, repairs, parts used, and work performed.
• Install and configure equipment, print drivers, scanning functions, and related device settings as needed.
• Provide customers with equipment demonstrations and basic user training.
• Communicate clearly with customers regarding equipment issues, repairs, and next steps.
• Manage assigned service calls, scheduling priorities, and urgent customer needs.
• Maintain an appropriate inventory of service parts, supplies, tools, and materials.
• Keep manufacturer and technical training current.
• Maintain company-issued tools, computers, equipment, and vehicle.
• Work closely with PBT's service, logistics, sales, and administrative teams to resolve customer needs.
• Follow company safety procedures and all applicable driving and transportation laws.

What We're Looking For

• Minimum 1 year of copier/MFP field service experience .
• Strong troubleshooting and mechanical repair skills.
• Experience configuring and supporting copiers, printers, computers, and related office technology.
• Working knowledge of networking, print drivers, scanning, and device connectivity.
• Strong customer-service and communication skills.
• Ability to troubleshoot problems independently and develop solutions to unusual technical issues.
• Strong organizational and time-management skills.
• Attention to detail and commitment to completing service documentation accurately.
• Ability to work independently in the field while also contributing as part of a larger service team.
• High school diploma or equivalent.
• Valid California driver's license and driving record that meets company requirements.

Preferred Qualifications

• Toshiba copier/MFP service experience or certification.
• Experience servicing Brother printers or other A4 devices.
• Wide-format equipment experience.
• Additional manufacturer certifications or office-equipment service training.
• Advanced networking or IT support experience.

What PBT Offers

• Competitive compensation: $22.00–$28.00 per hour, depending on experience
• Company-provided service vehicle
• Cell phone reimbursement
• Team bonus opportunities
• Medical, dental, vision, and other available benefits
• Paid time off and paid holidays
• Manufacturer and technical training
• Support from an experienced service and operations team
• Opportunity to grow with an established, locally owned office technology company

The Person We're Looking For

Technical ability matters, but so does the way our customers are treated. We're looking for someone who is dependable, professional, resourceful, and comfortable taking ownership of a service call from diagnosis through resolution. You should take pride in your work, communicate well with customers, and understand that a successful service call isn't just about fixing the equipment, it's about leaving the customer confident that they're being taken care of.

Equal Opportunity Employer

Power Business Technology, LLC is an equal opportunity employer. PBT does not discriminate on the basis of any characteristic protected by applicable federal, state, or local law. We are committed to providing equal employment opportunities and reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.

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